Expert Support Whenever You Need It
Running a restaurant is a 24/7 job, and we’re here to make sure your technology never slows you down.
CUKCUK Philippines provides dedicated local support through our exclusive partner, Condor POS Solutions.
From initial setup to ongoing maintenance, our mission is to ensure your POS system remains a reliable engine for your business growth.
CONDOR TECH SUPPORT
PHONE/REMOTE SUPPORT
Monday-Sunday 8AM-12MN
ONSITE SUPPORT
Training, Re-Training, Fix the POS Issue Onsite & Mall Hook Up
HARDWARE SUPPORT
Depot Warranty, HW Repair, & HW Loaner
SUPPORT MAINTENANCE AGREEMENT (SMA)
Gold, Kiosk, & Platinum
Silver (Bundled with POS)
Silver Plus (Upgraded Support)
Silver Plus (Upgraded Support)
ADDED SERVICES
Free Updates, Unlimited Phone/Remote Support, Free Loaner & Free Visit
PAY PER CALL
For non-SMA Clients
SOFTWARE DEVELOPMENT
Constant updates for BIR compliance. For any enhancement needed specifically for a client.
TEAM
OICs, TLs, Senior Tech, Junior Tech, Deployment Team, QA Team, R&D, Mall Partnership Officer
RESOURCES
PBX System (hotline), ConnectWise, Ticketing Tool, Company phones provided to techs
Add-ons services
Extended Business Hours
- Monday to Sunday: 8AM-12mn
On-Call Support
(chargeable outside plan coverage)
- For urgent and emergency concerns, that is POS is down, cannot make a sale
Holiday Support
- Special and Regular Holiday support availability.
Remote and Phone Support
- All support concerns will be assessed and rectified first through phone and/or remote for efficiency and faster resolution.
- Client must have stable internet connection with decent speed (highly recommended).
Chat Support
(for key and new accounts only)
with more than 10 branches and/or CIMS Enterprise
- Six (6) months availability.
- Through Teams Group Chat, client must have a Skype account.
Support Hotlines
- PBX Lines: landlines (PLDT) and mobile lines (Smart and Globe).
- PBX Voicemails.
- Text Messaging through mobile hotlines.
Support Ticketing System
- Access to Condor’s centralized ticketing system conveniently by sending email to [email protected]
In-House Hardware Repairs
- Depot Warranty, HW Repair, HW Loaner
Mall Hookup Assistance & Support
- Free mall program and hookup to mall server.
- Mall accreditation (Condor is accredited by most major malls).
- Note: Condor will not charge client for the assistance and will not be responsible for any penalties.
Maintenance Patch Updates
- Enhanced functions or features to fill in system gaps.
- Free updates, subject to availability.
Equipment Loaners
- Limited to receipt printer and monitor, subject to availability.
- Free equipment loaner for 5 days.
- Charges apply on the 6th day onwards. Rate varies (Printer ₱700.00/day, Monitor ₱500.00/day).
- Cost for pick up/delivery of unit will be shouldered by the client.
Discounted Onsite
Support Service
- To be provided when remote and phone support are not available.
- Additional charges may be applied for outside NCR and/or outside regular business hours.
Support Assurance
- Condor will always provide a service ticket number for every support call.
- Client is required to get and keep the service ticket number for reference and follow up.
- Client needs to update the contact information via email to [email protected] should there be new/resigned staff.
- If client is not satisfied, please send concerns to [email protected]
POS Technical Support & Maintenance
Expert support to keep your business running.
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Call our support team today
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Visit our service center
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Get help online or schedule an on-site visit
For urgent concerns, email us at [email protected]
